All parcels might be held and checked when arriving at destination customs. They may charge import VAT/duties for your parcel. We will take reasonable operations to avoid taxes for saving your time and money. But we do NOT promise to take action for customs clearance. RangBuy has no control over these charges and we can’t tell you what the cost would be, as customs policies and import regulations vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.
Can I require lower declared value ?
Yes , we can do that.
In second payment process, there is a step to choose the declare value from 10%-100% value, pls choose there. Or message us/ leave remark there in the shipment, we will do that for you.
What is the tax exception value of a parcel for my country?
When the declared value is lower than the country general tax exemption amount, it is not a normally-taxed package. But this is not 100% bullet-proof, there are exceptions. According to our own track records, the probability of such parcel being taxed is less than 0.3 %.
Kindly remind you that RangBuy is not responsible for any customs and duties occurred.
Tax exception value for different countries
Country | tax exception amount |
United States | 200 USD |
Canada | 20 CAD |
United Kingdom | 15 GBP |
Australia | 1,000 AUS |
European Union | 22 EUR |
Russia | 10,000 RUB |
Japan | 130 USD |
Singapore | 300 USD |
New Zealand | 300 USD |
Spain | 30 USD |
Switzerland | 20 FRANC |
Tips to avoid tax
- Parcel over 10kg has a higher chance to be regarded as a commercial package. If you choose DHL, you need to consider the volume weight also. We recommended that each consignment should not exceed 10kg if you do not want to pay tax.
- Avoid large quantity of the same product in the same package, since it has a higher chance of being classified commercial package. We recommend splitting into different parcels if you do not want to pay tax.
- Canada, Brazil, France and some European customs are rather strict on commercial courier such as DHL, Fedex, UPS, etc. We recommend using airmail or ems in some cases.
P.S. There is no guaranteed fail-safe procedure to avoid tax, above are just sharing of our past experience. FYR 🙂
What is the customs declaration type?
For every single package or parcel we send to you, we need to declare the parcel contents and category to your local customs for clearance process. Generally, we will only declare the category as Merchandise / Gift.
Declare as Merchandise
In general, all the shipment we send out will declare as merchandise for smoothing the customs clearance process, you have your obligations to complete your local customs VAT, import tax or duty. Invoice for the products will be provided together on the shipment.
Available for all kind of recipient, business or personal
Accept P.O. box address
Declare as Gift
We can declare your shipment as a gift if you have your consent to do so. However, not all shipping provider we provided accept this kind of declaration. Generally, all commercial courier do not accept gift declaration. You will find the option available during your second payment checkout if your picked shipping provided support.
Only available for personal recipient
May NOT Accept P.O. box address
Normally applied to parcel weight below 10kg and no repeated items more than 5 times (e.g 5 pairs of same socks). Nearly all Customs regards this a commercial use instead of a gift.
Despite what kind of declaration instruction you provided, we will reserve the final adjustment rights to make sure the documentation is correct. Always remember duty and import VAT a part of your obligation to your country. The correct declaration is always the best way.
How much is the duties/taxes?
Import duties and Value Added Tax varies from country to country. Normally the range will between 10% to 30%.
For EU countries, please refer to http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en or your local custom information page
For U.S, can refer to the follow information pagehttp://www.importcalculator.com/
For the other country, please refer to your local custom information page
If you cannot find your country import duties and VAT information, please consider visiting your local customs authority or related website to gathering more information.
How to avoid duties or taxes?
Control the parcel weight
It might be a high possibility for a parcel over 10kg to be held or checked by customs. Generally, we will advise you to separate packaging for your order, if all your list items weight over 10kg.
Mark as Gift
We will mark parcels as a merchandise in a normal situation. If buyer requests, we can mark it as a gift. However, only non-commercial shipping provider such as Hong Kong Post, China post (excluded EMS). We strongly do not advise our member to change the declaration type as it may result in a punishment fee from your local Customs if they regard it is not a gift or even violated your local law. As a buying proxy, we can help if it can ease your declaration process for a specific reason. Please underwrite your request clearly during the checkout process.
Remove tags
We will remove price tags if you give this request.
Accurate and Honesty Declaration
We can use your self-made declaration form upon request. However, VAT or import duty is part of your country laws and regulation, do not under declare your package value and should give clear declaration for your package contents to avoid punishment charged by your local customs.
How much tax should I expect to pay?
Import duties and Value Added Tax varies from country to country. Normally the range will between 10% to 30%.
- For EU countries, please refer to http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en or your local custom information page
- For U.S, can refer to the follow information pagehttp://www.importcalculator.com/
- For the other country, please refer to your local custom information page
If you cannot find your country import duties and VAT information, please consider visiting your local customs authority or related website to gathering more information.
Gift and Merchandise
Gift
- Only apply to sending the parcel from personal to personal. If your written recipient is a Company or a P.O. Box, it is not applied.
- Only applied to non-commercial shipping providers such as China Post or Hong Kong Post (excluded EMS).
- Normally applied to parcel weight below 10kg and no repeated items more than 5 times (e.g 5 pairs of same socks). Nearly all Customs regards this a commercial use instead of a gift.
Merchandise
- Apply to all type of recipient.
- One or more commercial invoices must attach to the package for customs declaration.
- You must know very clearly about your country imports regulation which allows your items get into your country or not.
Despite what kind of declaration instruction you provided, we will reserve the final adjustment rights to make sure the documentation is correct. Always remember duty and import VAT a part of your obligation to your country. The correct declaration is always the best way.
Customs contact
The following Customs contact was offered by the shipping agents based on past records, just for your reference.
country / region | consumer hotline | Customs call | Customer service schedule |
Albania | (+355 4) 2455748 | (+3554) 2455749 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Algeria | Province of Algiers (Birtouta): (+213 21) 40 11 31; Oran: (+213 41) 50 46 48; Anaba: (+213 38) 51 48 85; Kings Dante: (+213 31) 81 01 52 | (+213 21) 40 11 33 | Algiers: 8:00-16:00 (Monday to Wednesday); 8:00-16:30 (Thursday, Saturday to Sunday); Friday break. Other areas: 8:00-16:30 (Monday to Thursday); Friday break; 8:00-16:30 (Saturday to Sunday) |
Afghanistan | 00 93202101270 | 00 93202102700 | 8:00-17:00 (Monday to Wednesday, Saturday to Sunday); 8:00 to 12:00 (Thursday); Closed on Friday. |
Argentina | / | (+54 11) 4316 1710 | / |
United Arab Emirates | (+971) 600599999 | Dubai Customs: (+971 4) 337 4546 / 2146; Abu Dhabi Customs: (+971) 2633 4832 | 7:00-22:00 (Monday to Thursday, Saturday to Sunday); 9:00-17:30 (Friday) |
Aruba | / | (+297) 582 19 00 | / |
Oman | / | (+968) 2451 0311 | / |
Azerbaijan | (+994 12) 598 43 98 | (+994 12) 598 52 76 | 9:00-18:00 (Monday to Friday); 10:00-16:00 (Saturday): Closed on Sunday |
Egypt | / | Cairo: (+20 2) 393 46 30 | / |
Ethiopia | (+251 11) 5545543 / 0913069814 Mobile (mob) | Addis Ababa: (+251 11) 515 5132 Bahir Dar: (+251 1) 582 200 155 Macallie: (+251 1) 344 400 056 Dreida: (+251 1) 251 112 603 Nazareth: (+251 1) 221 112 197 Gondar: (+251 1) 581 110 109 | 8:30-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Ireland | (+353 1 ) 705 7600 | (+353 51) 862850 | 9:00-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Estonia | (+372) 6616616 | (+372) 6053 237 | 9:00 – 18:00 (Monday to Friday); 9:00 – 15:00 (Saturday): Closed on Sunday. |
Angola | / | (+244 2) 354 330 | / |
Anguilla | / | (+1 264) 497 5452 | / |
Antigua and Barbuda | (+1 268) 462 09 92 | (+1 268) 462 09 92 | 8:00-16:00 (Monday to Thursday); 8:00-17:00 (Friday); Saturday and Sunday. |
Austria | (+43 ) 810 01 01 00 | (+43 1) 51433 564053 | 8:00-18:00 (Monday to Friday); rest on Saturday and Sunday. |
Australia | 13 POST (13 7678) (domestic); | Sydney: (+612) 9582 10 00; Melbourne: (+613) 9920 17 01; Briswan: (+617) 3000 70 78; Pace: (+618) 9237 47 00 | 8:30-17:30 (Monday to Friday) |
(+61) 3 8847 9045 (International) | |||
Macao | (+853) 2859 66 88 | (+853) 2855 99 44 | 9:00-18:15 (Monday to Thursday); 9:00-13:00 (Saturday); Closed on Sunday. |
Barbados | 1 (246) 431 9527 / 427 5772 | Bridgetown: (+1 246) 427 5772, 4; Eagle Hall: (+1 246) 426 1027; Brittons Hill: (+1 246) 426 5432; Christian Church: (+1 246) 428 9534; St. Philip: (+1 246) 435 3598; St. George: (+1 246) 429 2927; St. John: (+1 246) 433 1323; St. Joseph: (+1 246) 433 1319; St. Thomas: (+1 246) 438 6749; St. Andrew: (+1 246) 422 9219; St. James: (+1 246) 432 2237; St. Peter: (+1 246) 422 7450; West: (+1 246) 439 8417; Welch Road: (+1 246) 429 2436; West Platform, St. James: (+1 246) 438 0061. | 8:00-16:00 (Monday to Friday): Closed on Saturday and Sunday. |
Papua New Guinea | (+675) 180 2 999 (free) | (+675) 325 5303 | 8:00-16:30 (Monday to Friday); 8:00-12:30 (Saturday); Closed on Sunday. |
Bahamas | (+242) 322 36 65 | (242) 326 44 01 – 6 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Pakistan | (+92-42) 9921 1312 / 9921 1324 | Faisalbad: (+92 41) 920 1112; Sialkot: (+92 41) 920 1112; Karachi: (+92 21) 453 5513; Peshawar: (+92 91) 921 1642; Valpindi: (+92 51) 927 1524; Lahore: (+92 42) 921 1312; Islamabad: (+92 51) 920 5246 | 8:00-16:00 (Monday to Friday; Saturday and Sunday.) |
Paraguay | / | Asuncion: (+595 21) 446307; Este City: (+595 61) 510654; Encarnacion (+595 71) 202233. | 7:30-18:00 (Monday to Friday); rest on Saturday and Sunday. |
Bahrain | / | (+973) 343 973 | / |
Panama | (+507) 512 6309 | Estafeta 0816 (Este): (+507) 506 6173; Estafeta 0834 (Este): (+507) 506 6294; Estafeta 0819 (Este): (+507) 506 6293; Estafeta 0838 (Este): (+507) 506 6036; Estafeta 0843 (Este): (+507) 512 6244; Chiriqui: (+507) 775 9401; Estafeta 0229 (Cokeley): (+507) 997 9666; Estafeta 0201 (Cokeley): (+507) 997 4990; Estafeta 0923 (Bellaguas): (+507) 998 2511; Estafeta 0710 Los Santo: (+507 994 6922; Estafeta Corporation 1015 (Oster): (+507) 253 3971; Estafeta Corporation 0301 (Cologne): (+507) 475 2433; Estafeta Corporation 0302: (+507) 475 3042. | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Brazil | 0800 725 0100 (limited domestic calls) | (+55 11) 2112 7267 | 8:00 – 20:00 (Monday to Friday); 8:00 – 18:00 (Saturday to Sunday). |
Belarus | (+375 17) 227 53 14 | (+375 17) 222 72 47 (Customs Clearance) / 222 72 28 | 8:00-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Bermuda | (+1 441) 294 4463 | (+1 441) 295-4816 | 9:00-17:00 (Monday to Friday); rest from Saturday to Sunday. |
Bulgaria | / | / | / |
Benin | (+229 21) 31 4116 / 32 81 | (+229 21) 31 50 55 / 56 54 / 56 55 | 8:00-18:30 (Monday to Friday); rest on Saturday and Sunday. |
Belgium | (+32) 2 201 23 45 | (+32) 2 556 64 42 / 43 | 9:00-19:00 (Monday to Friday); 9:00-12:30 (Saturday); Closed on Sunday. |
Iceland | (+354) 580 1200 (personal); (+354) 580 1104/+354 580 1106 (commercial customer) | / | 8:00-18:00 (working days) |
Bosnia | (+387 33) 727 484 | (+387 51) 335 486 | 7:30-21:00 (Monday to Saturday); rest on Sunday. |
Poland | (+4822) 548 15 06 | Warsaw: (+48 22) 548 14 31; Bytom: (+48 32) 281 82 80 / 89; Prussian: (+48 58) 692 55 54; Przemeril: (+48 16 ) 678 28 82; Poznan: (+48 61) 869 72 61; Szczecin: (+48 91) 434 37 83 | 7:30-15:30 (Monday to Friday); rest on Saturday and Sunday. |
Bolivia | (+5912) 231 70 76 / 237 41 48 | / | 8:00 – 20:00 (Monday to Friday); 8:00 – 18:00 (Saturday); 9:00 – 12:00 (Sunday). |
Belize City | (+501)-227-5844 | (+501) 227 5844 | 8:00 – 5:00 (Monday to Thursday); 8:00 – 4:30 (Friday); Saturday and Sunday rest |
Botswana | (267) 369 6761/395 9972 | (+267) 3901210 & 3696743 | 8:00-17:00 (Monday to Friday); 8:00-16:00 (Saturday); Closed on Sunday. |
Bhutan | (+975 2) 334444 (host) / 322281 ext 2025 | (+975 2) 322509 | 9:00-16:30 (Monday to Saturday); rest on Sunday. |
Burkina Faso | / | / | / |
Burundi | 00 257 22 22 3857 | (+257) 217 531 | 7:30-17:30 (Monday to Friday); 11:00-15:00 (Saturday); Closed on Sunday. |
Equatorial Guinea | / | Malabo: (+240) 092 435 Bata: (+240) 082 486 | / |
Denmark | (+45) 80 20 70 30 | (+45) 7222 18 18 | / |
Germany | (+49) 180 5 345300 | Frankfurt Airport: (+49) 6969 021731; Customs Information Center: (+49) 351 44834-530 | 00:00—23:59 (Monday to Sunday) |
East Timor | / | / | / |
Togo | (+228) 226 86 33 | / | 7:15-17:30 (Monday to Friday); 8:15-12:00 (Saturday); Closed on Sunday. |
Dominican Republic | (+1 809) 534 5838 | Santo Domingo: (+1 809) 534 5838; Santiago: (+1 809) 582 4287 | 8:00 – 5:00 (Monday to Friday); rest on Saturday and Sunday |
The Russian Federation | (+7 495) 744 55 44 | Moscow: (+7 495) 956 20 67, turn 2599; St. Petersburg: (+7 812) 312 5278 | Not resting |
Ecuador | (+593 2) 3 828 400 rpm 1916311 | Quito: (+593 2) 2 2996 800 ext. 6678 Guayaquil: (+593 4) 2 598 100 ext 7559 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
France | Processing imported mail (Chronopost) 0969 391 391; processing export mail (Coliposte): 0825 878 888 | (+33 1) 5501 3812 | Import mail: 8:00-18:00 (Monday to Friday); 8:00-12:00 (Saturday); Closed on Sunday. Export mail: 8:00-17:30 (Monday to Friday); rest on Saturday and Sunday. |
French Polynesia | (+689) 41 23 45 | (+689) 50 55 50 | 7:00-16:30 (Monday to Thursday); 7:00-15:30 (Friday); rest on Saturday and Sunday. |
Philippines | (+63 2) 853 4789 | (+63 2) 854 5148 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Fiji | (+679) 334 02 22 / 334 59 00 | (+679) 321 8350 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Finland | Individual: (+358) 200 71000; Company: (+358) 200 77000 | (+358) 20492 3750 | 8:00-18:00 (Monday to Friday); rest on Saturday and Sunday. |
Cape Verde | (+238) 260 87 96 | Pea: (+238) 260 87 70; Vicente: (+238) 231 54 77; Espargos: (+238) 411 122 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
the republic of Congo | / | (+243) 815 21 58 32 | Rest on Sunday |
Democratic Republic of the Congo | (+243)815215832 | (+243)895922917 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Colombia | (+571) 419 92 92 ext 1263 | (+571) 413 82 80 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Costa Rica | 800 900 200 / (+506) 2202 29 21 / 2281 02 27 | (+506) 2234 89 96 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Grenada | / | St. George: (+1 473) 440 2239 / 40 | / |
Georgia | (+995) 32294 3797 | / | 9:00-17:00 (Monday to Friday); 9:00-14:00 (Saturday); Closed on Sunday. |
Cuba | / | (+537) 261 1100 | / |
Guyana | (+592) 226 3127 | (+592) 225 90 02 ext 26 | Closed on Sunday. The rest of the time is unknown |
Kazakhstan | (+7 727) 259 67 67 | Astana: (+77 172) 330 60 59 (5115); SELSKI OKRUG : (+7 727) 330 60 10 | 9:00-18:00 (Monday to Saturday); closed on Sundays. |
Haiti | / | (+509) 222 85 19, 51 | / |
Korea | / | (+8232) 743 9741 | / |
Netherlands | 0900-0570 | (+31 20) 587 3412 | 8:30-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Montenegro | (+382 20) 19895 | (+382 20) 442623 | 7:30-15:30 (Monday to Friday); rest on Saturday and Sunday. |
Honduras | / | / | / |
Kiribati | (+686) 21048 | (+686) 26531 | 8:30-16:15 (Monday to Friday); rest on Saturday and Sunday. |
Djibouti | (+253)351166 | (+253) 35 2792 | 7:00-13:00 (Monday to Thursday); Friday break; 7:00-13:00 (Saturday to Sunday) |
Kyrgyzstan | / | Bishkek: (+996 312) 226647 | / |
Guinea | (224) 30 45 53 21 | / | 8:00-16:30 (Monday to Thursday); 8:00-13:30 (Friday); 8:00-14:00 (Saturday); Closed on Sunday |
Canada | 1-866-607-6301 (individual general inquiry); 1-877-632-6347 (canadapost.ca online shopping); 1-866-607-6301 (enterprise general inquiry); 1-877-683-5895 (commercial customer) Inquire). | (+1 613) 952 21 34 | 7:30-15:00 (Monday to Friday); rest on Saturday and Sunday. |
Ghana | (+233 30) 2 668138 / 8619 | Accra: (+233 302) 668138 / 668619 Kumasi: +233 (3220) 26588 Tema: +233 (303) 302173 Koforidua: +233 (3420) 23381 Sunania: +233 (3520 ) 27003 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Gabon | (+241) 73 33 33 | (+241) 73 85 12 | 8:00 – 18:00 (Monday to Friday); 9:00 – 12:00 (Saturday); closed on Sunday. |
Cambodia | / | (+855 23) 72 57 11 | / |
Czech Republic | / | Prague: (+420 2) 5701 92 64 | / |
Zimbabwe | (+263) 4 749847 | Harare: (+263) 477 13 40; Bulawayo: (+263) 96 25 35 | 8:00-16:30 (Monday to Friday); rest on Saturday and Sunday. |
Cameroon | (+237) 22 23 37 47 | Douala: (+237) 3342 8895; Yaoundé: (+237) 2222 3392 | 7:30-15:30 (Monday to Friday); rest on Saturday and Sunday. |
Qatar | (+974) 44464413, 44464172 | (+974) 44620644 | 7:00 – 14:00 (Monday to Thursday, Sunday); Friday and Saturday rest. |
Cayman Islands | (+1 345) 949 6777 / 945 6875 | (+1 345) 949 4579 / 2473 | 8:30-17:00 (Monday to Friday); 9:00-13:00 (Saturday); Closed on Sunday. |
Kosovo | (+381) 3824 52 86 | (+381) 3824 52 86 | 8:00 – 18:00 (Monday to Saturday); rest on Sunday. |
Cote d’Ivoire | (+225) 21 24 7106 | / | 8:00 – 18:00 (Monday to Friday); 9:00 – 12:00 (Saturday); closed on Sunday. |
Kuwait | / | Kafan: (+965) 484 1914 | / |
Croatia | 0800 303 304 (limited to domestic calls) | Sagrab: (+385 1) 484 0008; Dubrovnik: (+385 20) 413 131; Osijek: (+385 31) 121 644; Rijeka: (+385 51) 212 529; Split: (+385 21) 585 896; Varazdin: (+385 42) 310 373 | 8:00 – 20:00 (Monday to Saturday); Sunday. |
Kenya | (+254 20) 222 63 98 | Nairobi: (+254 20) 315 299; Mombasa: (+254 41) 2313 275; Kisumu: (+254 57) 2020 488; Nakuru: (+254 51) 221 449; Eldore Special: (+254 53) 2062 300 | 8:00 – 20:00 (Monday to Friday); rest on Saturday and Sunday. |
Latvia | (+371) 67608 248 / 27892779 (mobile) | Riga: (+371) 6750 72 52 / 53 | 8:00-17:00 (Monday to Thursday); 8:00-16:00 (Friday); rest on Saturday and Sunday. |
Laos | / | (+856 21) 416 799 | / |
Lebanon | / | (+961 1) 629 629 | / |
Lithuania | (+370 ) 70055400 / (+370 5) 239 83 21 | (+370 5) 230 68 24 / 230 66 41 | 8:00-18:00 (Monday to Friday); rest on Saturday and Sunday. |
Liberia | / | (+231) 22 6079 | / |
Luxembourg | (+352) 4088 7583 | (+352) 4088 7585 | 8:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Rwanda | (+250) 252 582014 | Kigali: (+250)-252- 582014; Butare: (+250) -252-530 957; Shanggugu: (+250)-252- 537 383; Giseni: (+250) 252 540 883 | 7:00-17:00 (Monday to Friday); 8:00-13:00 (Saturday); Closed on Sunday. |
Romania | (+4021) 311 7805 | / | 8:00-16:30 (Monday to Friday); rest on Saturday and Sunday. |
Madagascar | (+261 20) 225 69 86 | (+261 20) 222 32 76 | 9:00-15:30 (Monday to Friday); rest on Saturday and Sunday. |
Maldives | (+ 960) 332 2255 | (+960) 332 2001 | 8:00-16:00 (Monday to Thursday); Friday and Saturday breaks; 8:00-16:00 (Sunday). |
Malta | (+356) 21242795 | (+356 2)123 67 95 | 7:30-16:00 (Monday to Friday); 8:00-12:00 (Saturday), closed on Sunday. |
Malawi | (+265) 1 822 144 / 1 917 016 | (+265) 1 841 633 / 1 751 911 / 1 758 302 | / |
Malaysia | (+60 3) 2263 26 21 | Kuala Lumpur Customs: (+60 3) 8787 10 07; Kuala Lumpur International Airport: (+603) 8777 3777; Johor Bahru City: (+60 7) 234 9631; Kuching: (+60 82) 347 677; Ipoh City: ( +60 5) 253 7744; Butterworth: (+60 4) 323 5102; Kota Kinabalu: (+60 88) 210 855; Sibu: (+60 84) 315 343; Miri: (+60 85 ) 650 884; Bintulu: (+60 88) 331 129. | 8:00-16:30 (Monday to Saturday); rest on Sunday. |
Mali | (+223) 20 22 4106 | (+223) 66790927 | Rest on Sunday |
Macedonia (former Yugoslavia) | 15000 (limited domestic calls) | (+389 2) 240 1678 | 8:00 – 20:00 (Monday to Saturday); closed on Sundays. |
Mauritius | (+230) 211 7793 | (+230) 216 35 06 | 8:00-16:00 (Monday to Friday); 8:00-11:45 (Saturday); Closed on Sunday. |
Mauritania | / | / | / |
United States | (+1 800) 222 1811 | US Customs website http://help.cbp.gov or electric customs call 1-877-227-5511 (within the US) 703-526-4200 (outside the US) Get help by 0, Monday to Friday, 8:30 am Until 5:00 pm | 9:00-20:30 (Monday to Friday); 8:00-18:00 (Saturday); closed on Sundays. |
Mongolia | (+976) 7007 8968 | (+ 976) 11 329 040/ 320 961 | 9:00 – 18:00 (Monday to Friday); 9:00 – 15:00 (Saturday). |
Montserrat | / | / | / |
Bangladesh | (+8802) 9550105 / 0465 | Dhaka: (+8802) 9550904 | 9:00-20:00 (Monday-Thursday); Friday-Saturday break; 9:00-20:00 (Sunday) |
Peru | (+511) 533 20 02 to 5098 / 5193 – 5110 | (+511) 219 51 50 | 8:00-17:35 (Monday to Friday); rest on Saturday and Sunday. |
Myanmar | / | (+95 1) 515151 | / |
Moldova | (+373 22) 49 69 69 | (+373 22) 27 45 48 | 8:00-21:00 (Monday to Friday); 8:00-19:00 (Saturday to Sunday) |
Morocco | (+212) 52 220 75 75 | Package (Centre de Tri – Colis Postaux): (+212) 5 2245 18 04 / 2231 32 33; Agadir: (+212) 8 84 26 90; Jadida: (+212) 3 34 20 10; Essaouira: (+212) 4 47 30 13; Fes: (+212) 5 62 24 00; Gainetra: (+212) 7 37 12 54; Larache: (+212) 9 91 27 35; Marrakech: (+212) 4 43 18 71; Meknes: (+212) 5 52 25 00; Muhammadiyah: (+212) 3 32 42 11; Nador: (+ 212) 6 60 68 64; Ouarzazate: (+212) 4 88 20 50; Oujda: (+212) 6 68 23 00; Rabat: (+212) 7 72 21 80; Safi: ( +212) 4 62 27 62; Tangier: (+212) 9 93 21 21; Tetouan: (+212) 9 96 03 01; Hosema: 05 39 98 21 03 / 05 39 84 14 80; Zha: (+212) 5 55 67 28 83; Tanta: (+212) 5 48 87 74 31 / (+212) 5 48 87 7148 Serra: (+212) 5 37 86 21 91 / (+212) 5 37 78 66 02; Berchid: (+212) 5 22 33 70 85 / (+212) 5 22 33 77 Laayoune: (+212) 5 48 89 36 21 / (+212)5 48 89 3335 Setar: (+212) 5 23 40 21 00 / (+212) 5 23 40 08 65 | / |
Monaco | / | / | / |
Mozambique | 8823065763 | (+258 1) 422 055 | / |
Mexico | (+52 55) 53 85 09 67 | (+52 55) 51 33 07 15 | 9:00-18:00 (Monday to Friday); rest on Saturday and Sunday. |
Namibia | (+264 61) 201 30 42 | (+264 61 ) 209 20 07 | 8:00-16:30 (Monday to Friday); rest on Saturday and Sunday. |
South Africa | (+27 11) 961 6000 | (+27 11) 390 1962 | 8:00-16:30 (Monday to Friday); 8:00-12:00 (Saturday); Closed on Sunday. |
Nauru | / | (+674) 444 3133 ext 324 | / |
Nepal | 977-1-4227499, 4223512, 4840018 (ext 42) / 977-1-4258393 (Direct) /Tel. 977-1-4258393 (Prahalad Kumar Karki in the EMS sector – Kumar Kaki) | (+977 1) 424 09 64 | / |
Nicaragua | / | (+505) 222 7877 | / |
Niger | / | (+227) 2073 28 52 | / |
Nigeria | (+234 1) 271 35 46 | / | / |
Norway | (+47) 6394 28 80 | (+47) 6394 28 80 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Portugal | (+351) 219926 347 / (+351) 219926476 | (+351) 218318142 | 9:00-19:00 (Monday to Friday); rest on Saturday and Sunday. |
Japan | 0120—5931—55 (toll-free); 0570-046-666 (mobile, charge); 0570-046111 (English). | Narita Airport: (+81 476) 32 60 37; Tokyo: (+81 3) 5665 37 55; Osaka: (+81 72) 455 18 50; Fukuoka: (+81 92) 431 74 20; Naha: (+ 81 98) 854 82 92; Nagoya: (+81 569) 38 15 24 | 8:00-22:00 (Monday to Friday); 9:00-22:00 (Saturdays and holidays). |
Sweden | 020-23 22 21 (domestic); +46 8 23 22 21 (international) | Stockholm: (+46 85) 936 25 42 | 8:00-19:00 (Monday to Friday); 8:00 – 14:00 (Saturday). |
Switzerland | 0 848 888 888 | Geneva: (+41) 58 454 00 35; Zurich: (+41) 58 386 55 21 | 7:30-18:30 (Monday to Friday) |
Salvador | (+503) 2527 7600 / 7660 / 7667 / 7668 | Aduana de Fardos Postales – Correo Central: (+503) 2527 7650 / 2221 0328; Santa Ana: (+503) 2489 60 70; La Union: (+503) 2604 41 06 | 7:30-17:30 (Monday to Friday); 8:00-12:00 (Saturday); Closed on Sunday. |
Samoa | (+685) 27640 | (+685) 21561 | 8::00-16:35 (Monday to Friday); rest on Saturday and Sunday. |
Serbia | (+381 11) 360 77 88 | (+381 11) 264 6492 | 8:00 – 20:00 (Monday to Saturday); 8:00 – 15:00 (Sunday). |
Sierra Leone | / | (+232 2) 222 32 97 | / |
Senegal | (+221) 33 869 01 01 | (+221) 33 821 10 41 | 8:00 – 18:00 (Monday to Friday); 9:00 – 12:00 (Saturday); closed on Sunday. |
Cyprus | (+357) 2280 57 45 / 61 | Nicosia District: (+357) 2280 28 00; Limassol District: (+357) 2580 22 54; Larnaca District: (+357) 2480 26 00; Paphos District: (+357 ) 2681 90 14 | 7:30-14:30 (Monday to Friday); rest on Saturday and Sunday. |
Seychelles | / | (+248) 225 222 | / |
Saudi Arabia | (+966) 920001144 | Riyadh: (+966) 1 289 8217; Jeddah: (+966) 2 627 9033; Dammam: (+966) 3 842 8665 | 8:00-22:00 (Monday to Thursday, Saturday and Sunday); rest on Friday. |
Saint Christopher and Nevis | (+1 869) 465 0184 | (+1 869) 465 2521 | 6:00-18:00 (Monday to Friday), rest on Saturday and Sunday. |
Sri Lanka | (+94 11) 244 7844 / 232 8644 | Colombo: (+94 11) 2447844 / 2328644; Galle: (+94 91) 2233220; Kandy: (+94 81) 2234071; Najakai: (+94 11) 2252762 | 9:00-17:00 (Monday to Saturday); rest on Sunday. |
Slovakia | 00 421 48 437 87 77 (International); 08 00 122 413 (Domestic) | (+421 249) 222 501 / 504 | 8:00-18:00 (working days) |
Slovenia | (+386 2) 449 22 22 | (+386 1) 476 76 60 | 8:00-15:00 (Monday to Friday); rest on Saturday and Sunday. |
Sudan | / | (+249) 183 773 372 | 8:00-18:00 (Monday-Thursday, Sunday); Closed on Friday and Saturday. |
Suriname | / | (+597) 40 28 68 | / |
Tajikistan | / | (+992 37) 223 24 61 | / |
Thailand | (+66 2) 831 3600 | (+66 2) 984 73 25 | 8:00 – 18:00 (Monday to Friday); 9:00 – 17:00 (Saturday). |
Taiwan | 0800-700-365 (24-hour customer service line) / (04) 23540030 (mobile pay phone) | / | / |
Tanzania | (+255) 22 2124465,+255 22 2138063 | / | 8:00-17:00 (Monday to Friday); 9:00-13:00 (Saturday); Closed on Sunday. |
Tonga | (+676) 21700 | / | 8:30-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Turks and Caicos Islands | / | Grand Turks: (+1 649) 946 29 93; Providenciales Island: (+1 649) 946 42 41 | / |
Trinidad and Tobago | 800 Post (7678) , (+1 868) 669 53 61 | (+1 868) 669 53 61 | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Tunisia | (+216) 71 87 11 00 | / | 8:00 – 18:00 (Monday to Saturday); rest on Sunday. |
Turkey | (+90 212) 337 10 30 | 009021256514009(1314) | 8:20-20:00 (Monday); 8:00-20:00 (Tuesday to Saturday); Closed on Sunday. |
Vanuatu | (+678) 22 000 / 24 001 | Port Vila: (+678) 25442; Luganville: (+678) 36945. | 7:30-17:00 (Monday to Friday); 7:30-12:00 (Saturday); Closed on Sunday. |
Guatemala | / | (+502) 2238 4292 | / |
Venezuela | / | Caracas: (+58 212) 481 00 51; Guanta: (+58 8) 168 38 71; San Antonio: (+58 7) 671 16 20; Bhopal: (+58 9) 562 71 07; Cumana: (+58 9) 332 30 54; Pontofiho: (+58 6) 945 33 43; Venezuela: (+58 9) 141 03 44; Barquisimeto: (+58 5 ) 137 34 32. | / |
Brunei Darussalam | (+673) 238 28 88 | / | 8:00-16:00 (Monday to Saturday); closed on Sundays. |
Uganda | (+256 414) 232430 | (+256 417) 445416 | 8:00 – 18:00 (Monday to Friday); 9:00 – 14:00 (Saturday); closed on Sunday. |
Ukraine | (+380 44) 235 33 81 | (+380 44 ) 245 62 20 | 8:30-17:30 (Monday to Thursday); 8:30-16:15 (Friday); rest on Saturday and Sunday. |
Uruguay | (+598) 2916 02 00 ext 407 | (+598) 916 0200 ext 443 (emergency) | 9:00-17:00 (Monday to Friday); rest on Saturday and Sunday. |
Uzbekistan | (+998 71) 232 27 20 | (+998 71) 233 90 79 | 9:00-18:00 (Monday-Friday); 9:00-15:00 (Saturday); closed on Sundays. |
Spain | 902197197 | (+34 91) 396 42 32 | 8:00-21:00 (Monday to Friday); 9:00-13:00 (Saturday). |
Greece | (+30 210) 607 30 05 ext 3 | Athens: (+30 210) 354 21 22; Thessaloniki: (+30 2310) 601 797 | 9:00-17:00 (Monday to Friday); rest from Saturday to Sunday. |
Hong Kong | (+852) 2921 2211 | (+852) 2180 2592 | 9:00 – 20:00 (Monday to Saturday); closed on Sundays. |
Singapore | (+65) 6222 5777 | (+65) 6845 66 79 | 9:00-17:00 (Monday to Friday); 9:00-13:00 (Saturday); Closed on Sunday. |
New Caledonia | / | (+687) 268 600 | / |
new Zealand | (+64) 0800 73 63 53 | (+64 9) 256 7284 | 8:00-17:30 (Monday to Friday); 9:00-12:00 (Saturday); Closed on Sunday. |
Hungary | (+361) 333 77 77 | / | 8:00-16:00 (Monday to Friday); rest on Saturday and Sunday. |
Syria | (+963 11) 223 56 51 | / | 8:00-18:00 (Monday-Thursday, Sunday); closed on Friday and Saturday; |
Jamaica | / | (+1 876) 948 97 34 | / |
Armenia | (+374 10) 54 25 54 | / | 10:00-18:00 (Monday to Friday); 10:00-16:00 (Saturday); closed on Sundays. |
Yemen | / | Sana’a International Airport: (+967) 777012035; Taiz: (+967) 4 214 599; Aden: (+967) 2 242 088; Houdida: (+967) 3 208 889; Mekara: ( +967) 5 303 923 | / |
Iran | (+9821) 88846882 | (+9821) 88847002 | 5:00-13:30 (Monday to Wednesday, Saturday to Sunday), closed on Thursday and Friday. |
Israel | (+972 76) 887 00 07 | (+972 3) 630 33 74 | 8:00 – 18:00 (Monday to Thursday, Sunday); 8:00 – 12:00 (Friday); Saturday rest. |
Italy | 803160 (green line for land-line telephones) / 199 100 160 (mobile phone) | (+39 03) 3166 24 73 | 8:00 – 20:00 (Monday to Friday); rest on Saturday and Sunday. |
India | Kolkata: (+91 33) 2511 96 76 / 2511 88 48; Delhi: (+91 11) 2334 12 19 / 2336 04 80; Mumbai: (+91 22) 2615 63 11 / 2615 66 48; Chennai: (+ 91 44) 2232 52 56 / 2829 55 21 | Delhi: (+91 11) 2323 8880 / 2323 8917; Mumbai: (+91 22) 2261 4585; Kolkata: (+91 33) 2248 0375; Chennai: (+91 44) 2525 4225 / 2524 4133 | 10:00-17:30 (Monday to Saturday); rest on Sunday. |
United Kingdom | 0044 8002802424 | (+44 24) 7621 2800 | 7:30-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Jordan | (+962 6) 429 3000 / 4081 / 4082 | Vietnamese Customs: 84-8-9480632 | 8:00-17:00 (Monday to Thursday); Friday break; 8:00-17:00 (Saturday to Sunday) |
Vietnam | (+48) 43 842 0 842 | / | / |
Zambia | (+260) 211 22 16 08/ 23 67 44 | (+260)211 22 16 08 | 8:00-17:00 (Monday to Friday); 8:00-12:00 (Saturday), closed on Sunday. |
Chad | (+235) 22 52 11 15 | (+235) 252 11 13 | 7:00 – 15:30 (Monday to Thursday); 7:00 – 12:00 (Friday); 8:00 – 11:00 (Saturday); Closed on Sunday. |
Gibraltar | (+350) 200 75714 | (+350) 200 46727 | 8:00-17:30 (Monday to Friday); rest on Saturday and Sunday. |
Chile | 600 950 2020 (fixed line); 562956 0303 (mobile) | / | / |
Central African Republic | (+236) 2161 10 04 / 7504 44 33 / 7504 87 95 / 7550 58 46 | (+236) 613 898 | 7:30-15:30 (Monday to Friday); rest on Saturday and Sunday. |
Indonesia | +62 21 5502072,5502056 |